Root Cause Analysis for Industry Sectors

Aims & Objectives

Root Cause Analysis (RCA) is a set of methods used for identifying the source of failures, faults and undesired outcomes in processes, and can be used within manufacturing, services and the public sector.

This two-day course introduces delegates to different problem-solving tools and techniques, which are then applied throughout a series of highly interactive and practical exercises. Collaborating in teams, delegates use techniques such as 8D, 5 Whys and localisation to solve a range of product and process problems, presenting their findings back to the group each time. This prepares delegates for typical workplace RCA practices, including problem identification, RCA tool selection and report writing.

On completion, delegates will be able to:

• Participate in effective problem-solving teams
• Use appropriate tools and techniques to identify and document the root causes of problems in production processes, administration systems and product design
• Propose and evaluate solutions to prevent problems recurring
• Communicate their findings and recommendations to colleagues and senior management
• Engage senior management in improving the system to remove the causes of failure, and in controlling random management initiatives that may destabilise processes currently under control

Suitability

Managers responsible for process and quality improvements; quality managers, internal and external auditors; line managers and supervisors managing customer or supplier relationships; problem-solving team members and leaders; product or process designers; and industrial, production and process engineers.

Requirements

It is advisable for delegates to bring a laptop for use during this course if possible.

Syllabus

Approaches to Problem Solving

• Typical approaches to problem solving
• Common approaches to root cause analysis
• Types of problems, and a strategy for problem solving
• Isolated events and repeating problems

The 8D Process

• Overview of the 8D / Global 8D process
• Using 8D problem solving to improve supply chain relationships

RCA Tools & Techniques

• 5 Whys
• Localisation in time, space and sequence
• Process mapping and contrasting symptom routes
• Shainin's multi-vari analysis
• Isoplots and MSA (measurement system analysis)

Proving Causes & Solutions

• Proving causes
• Solution analysis
• Project managing the solution

Notes

Fully comprehensive notes will be given to all delegates who attend the course.

Certification

On satisfactory completion of the course delegates will be issued with a certificate of competence, which will be valid for three years.